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Frequently Asked Questions

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Do you sell to the public or to end user companies?
No. We are strictly a trade only company. This means we only sell to businesses that resell our products.

Are your product prices competitive?
Yes, we are highly competitive as we are direct importers and have a highly skilled procurement division. In fact our Lowest Price Guarantee states that we will beat any competitor's price on the same product!

Do you brand inhouse?
Yes, we have graphic designers and in-house branding departments, offering Pad and Silkscreen Printing, Engraving, Doming, Full Colour Digital Printing, Sublimation Printing, Foiling and Debossing This allows us to control the quality of your customers' logo.

Do you have a loyalty program that provides discounts?
Yes, please click here to find out about our loyalty program.


How do I place an order?
You can submit an enquiry list from our website to give us an indication of the products in which you are interested. You can also create a quote from the website and email it back to to place an order. Alternatively, you can contact us telephonically at our offices: (2711) 608-3383 or via e-mail:

How must my artwork be formatted and submitted?
Please email your logo to us in a Vector format (high resolution Coral Draw or PDF file), along with the exact pantone colours.

Can our goods be delivered to us?
We can arrange delivery directly to your door, unless you wish to pick up the order yourself.

How long in advance before the required delivery date must I place my order?
For local orders that require branding, please allow 3 to 5 days from confirmation of artwork. Large orders coming from overseas take about 14 weeks by sea.

Is it possible to get branding done quicker?
Yes, we provide a Rush service whereby urgent orders, for a 10% premium on the value of the order, have a guarantee of completion within 3 days from approval of artwork.

How big is your range of products?
We hold a wide range of the latest in corporate gifts and constantly import new and exciting products.


Why are you able to provide superior service?
As we realise it is in our best interest to do so, since our survival is based on repeat business. We therefore spare no expense in pleasing customers and have a complete service department on our premises to handle all repairs.

Website Usage

Am I obligated to place an order if I submit an enquiry list?
Absolutely not.

If I e-mail product photos to my customers, will they see any reference to Trade Only Gifts?
No. Any images e-mailed to your customers are sent as if by you, with no mention of Trade Only Gifts.

Will you disclose personal details that I submit on your website to a third party?
Absolutely not. We only use your details to assist you as requested and do not disclose any of your details to anyone else.